Job Description
As a Mobile QA Engineer, you will deliver technical support and solutions for mobile-based technologies and applications through thorough troubleshooting and diagnostics to ensure customer satisfaction, while adhering to timely resolution standards.
Job Responsibilities
• Responding to customer tickets/escalations:
- Monitor and manage incoming customer support tickets.
- Prioritize and categorize tickets based on urgency and impact.
- Provide timely and professional responses to customer inquiries and issues.
• Initial investigation/resolution of customer issues:
- Perform preliminary analysis to identify the root cause of reported issues.
- Utilize debugging tools and techniques to gather relevant information.
- Implement quick fixes or workarounds to resolve issues when possible.
• Make and update Jira tickets regarding customer issues with detail:
- Create detailed Jira tickets for unresolved customer issues.
- Include comprehensive information such as steps to reproduce, logs, screenshots, and any other relevant data.
- Regularly update Jira tickets with progress, findings, and resolution steps.
• Follow up with QA/Dev teams regarding customer Jira tickets:
- Collaborate with QA and development teams to ensure timely resolution of customer issues.
- Communicate customer feedback and issue status to relevant stakeholders.
- Track the progress of Jira tickets and ensure they are addressed within SLA timelines.
Job Requirements
• Strong troubleshooting skill set.
- Ability to diagnose and resolve complex technical issues efficiently.
- Experience with debugging tools and techniques.
- Strong analytical skills to identify root causes of problems.
• Has a mature attitude and is passionate towards learning and helping customers resolve their issues.
- Demonstrates patience and empathy when dealing with customer concerns.
- Eager to continuously learn and stay updated with the latest technologies.
- Proactively seeks out solutions and improvements.
• Comfortable working with multiple teams in a fast-paced environment.
- Excellent communication and collaboration skills.
- Ability to manage time effectively and prioritize tasks.
- Experience working in agile or cross-functional teams.
• Good knowledge in mobile-based technologies.
- Understanding of how these technologies work and their applications.
- Experience with configuring and troubleshooting mobile-based systems.
- Familiarity with industry standards and best practices.
• Python scripting.
- Proficient in writing and maintaining Python scripts.
- Ability to automate tasks and processes using Python.
- Experience with libraries and frameworks relevant to the job.
• Educational Background:
- Bachelor’s or master’s degree in computer science, Information Technology, Electronics, Electrical Engineering, or related fields.
Automated Testing Experience:
Extensive experience with automated testing frameworks specifically for mobile, such as:
- Appium for cross-platform mobile testing.
- XCUITest for iOS-specific UI tests.
Proficiency in writing and maintaining automated test scripts in Swift for iOS or Java/Kotlin for Android.
Tools and Technologies:
- Familiarity with mobile testing cloud services using Firebase Test Lab.
Scripting and Programming:
- Solid coding skills in Python or JavaScript for writing test scripts or custom test utilities.
- Knowledge of writing maintainable, reusable, and scalable test scripts.
Performance and Load Testing:
- Understanding of performance metrics specific to mobile devices like battery usage, network usage, memory, and CPU usage.
Integration and Deployment:
- Experience with CI/CD pipelines for automated testing, ensuring tests run on every build.
- Setting up jobs in CI tools to execute mobile tests.
- Managing test results and reporting within the CI system.
ABOUT JUNIPER NETWORKS
Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Our products and technology run the world's largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success. Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision - Connect Everything, Empower Everyone. We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 global service providers, 96 of the Fortune 100 and hundreds of public sector organizations.
WHERE WILL YOU DO YOUR BEST WORK?
Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...