25216738_Manager Infrastructure Services

Job Description:

Should have minimum years of experience as mentioned in the skillset given below.

·         Lead Tools team on Application Performance /Operations/ Monitoring.

·         Approve changes in Tools domain triggered by L2 Tools resource

·         Work closely with the bank technical consultant

·         Review performance trends on periodic basis

·         Act as problem management lead

·         Act as highest technical escalation point within the bank operation team

·         Forecast growth and align technology changes to meet committed service level

·         Tracking the SLAs for Levels 1 – 4 support

·         Proactive planning based on metrics

·         Coordination among the various stake holders in service delivery to Bank

·         Risk & Escalation Management and ensure compliance to SLA

·         To deliver high-level customer satisfaction in implementation and operations of all Tools.

·        Effective management of Tools resource and driving Tools Application delivery performances through stringent quality and process control. Responsible to handle Tools team and across the branches and manage customer expectation

·         Should have minimum 8 years of experience in relevant technology in a Data Centre environment.

·         Preference will be given to candidate having Should have certification in any EMS Tools Administration.

Experience : 10 - for Graduate in Engineering/MCA or equivalent 14 - for Others

Education Qualification Graduate in Engineering preferably in Computer Science & Engineering/ IT/ ECE or BCA/MCA or 3 year Diploma in Computer Science & Engineering/ IT/ ECE or B.Sc./M.Sc. in Computer Science/IT or any graduate/postgraduate or equivalent from university / institute recognized by the Govt. of India or its regulatory body

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.