Role Overview:
The Issue Quality Coordinator is responsible for the quality review of finance related Issues globally. It requires attention to detail, excellent communication skills to negotiate internally, often at a senior level. The individual will be involved in short- to medium-term planning of actions for the Issue Management Lifecycle.
Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions
through advice, counsel and/or facilitating services to others. Work and performance of all teams are directly affected by the performance of the individual.
Responsibilities:
- Applies understanding of issue Management principles to ensure that quality reviews are comprehensive.
- Responsible for the identification, analysis and resolution of quality issues within the organization
- Ensuring all attributes requires are met within the designated timeframes.
- The role may require collaboration with different business areas to identify root cause and drive improvements across the organization.
- Ability to work in close liaison and coordination with business stakeholders and sponsors to elicit, analyze, communicate, plan, manage, validate, and prioritize requirements and build strong professional relationship.
- Ability to understand and translate business problems and opportunities in the view of requirements and recommend actionable solutions effectively and efficiently. Capability to perform end to end analysis to identify gaps and propose innovative and creative solutions.
- Performs business analysis to respond to business questions and provides end to end governance of delivery.
- Ability to perform, manage and lead efficiently under tight deadlines and dynamic work environment.
- Strong analytical and problem-solving skills and willingness to ask questions and challenge existing processes for operational efficiencies.
- Ability to communicate business requirements to a broad range of technical, non-technical, diverse stakeholders and team members.
- Exceptional interpersonal and partnership skills and the ability to positively influence outcomes, particularly in difficult matters.
- Personable and reliable self-starter who requires minimal management oversight for day-to-day work responsibilities. Highly motivated and able to adapt to changing priorities.
- Project and Product Management experience preferred.
- Ensures project completion, special assignments, and other ad hoc activities as required.
- Assist Initiative manager and manage end of end delivery of program deliverables.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.
Qualifications:
- Extensive experience in program/project management and operational risk management.
- Should have Excellent proficiency in Microsoft Office – particularly Word (writing and editing procedural and technical documentation).
- Excellent verbal and written communication skills
- Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups.
- Demonstrated understanding of operational risk and gap identification Ability to multi-task and manage multiple projects simultaneously.
- Ability to present a compelling case to influence others where appropriate.
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Job Family Group:
Risk Management
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Job Family:
Business Risk & Control
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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