Job Description
Job Role
As the Service Team Leader, you will be responsible for overseeing the activities of a team of auto-technicians by allocating workload, tools, floor space and materials to facilitate efficient completion of scheduled repairs and services.
Job Responsibilities - Respond to personal objectives and use performance management systems to improve personal performance.
- Carry out relatively simple testing and quality assurance tasks.
- Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.
- Provide fault isolation and resolution to limit and address issues promptly.
- Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
- Provide advanced product/service information and respond to complex customer questions about the product/service.
- Record and process custom/special orders that may require additional resources for delivery and coordinating with those teams as required.
- Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal
Education Bachelor Degree in Mechanical Engineering or Equivalent is prefrable
Required Qualifications & Skills Minimum Experience:
Minimum two years of experience.
Job specific Skills:
- Excellent technical skills.
- In depth knowledge of the products
- Excellent communication and negotiations skills.
- Leadership skills
- Decision making
- Problem solving
- Team building skills
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