Workforce Management Specialist - Luxor page is loaded
Workforce Management Specialist - Luxor
Workforce Management Specialist - Luxor
locationsProperty - Luxor time typeFull time posted onPosted Yesterday job requisition id258943
The SHOW comes alive at MGM Resorts International
We're seeking a committed individual to join our team as a Workforce Management Specialist. In this position, you'll collaborate closely with employees and different departments on-site to support scheduling and staffing requirements. If you have previous experience in administration or scheduling, proficiency in various computer applications, and enjoy collaborating within a team environment, we're eager to connect with you!
THE JOB :
The Workforce Management Specialist improves the employee experience through outstanding customer service and efficient operational facilitation. You will be responsible for creating and implementing scheduling solutions by utilizing innovative software and supplying staffing to all departments appropriate to dynamic business demands. You will play a vital role in our mission to own the internal guest’s experience, delivering on S.H.O.W. Basics to both Staff and Leadership creating
WOW memories that last far beyond the moment.
THE STARTING RATE: $22.50 / Per Hour
THE DAY-TO-DAY:
Serve as a subject matter expert on workforce management software and related processes; track, monitor, and communicate all system issues and downtime effectively Develop scheduling solutions that meet departmental needs while accommodating current business demands and exceptions Collaborate with department leaders to ensure optimal staffing levels and to develop strategies for improved efficiency Recommend scheduling adjustments and create innovative business models Identify best practices to enhance staffing in compliance with existing labor agreements while maintaining ethical and equitable scheduling processes Assess the balance between optimal scheduling, service expectations, and adherence to current legal and legislative requirements Work collaboratively to manage daily scheduling operations, including handling leave requests and call-outs Monitor and manage Key Performance Indicators (KPIs) such as Service Level, Occupancy, Abandon Rates, Average Speed of Answer (ASA), and Average Handle Time (AHT) on a daily, weekly, and monthly basis
THE IDEAL CANDIDATE:
Minimum of at least 18 years of age High school diploma, GED or educational equivalent At least 2 years of experience with scheduling and multi-line phone use Previous experience utilizing Virtual Roster and Kronos software Experience with data analysis and payroll Working knowledge of Microsoft Office applications Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders Previous experience working in a similar hotel or resort style setting Professional appearance and demeanor Must be able to work various shifts, including weekends and all holidays Ability to effectively communicate in both English and Spanish, in both written and oral forms
THE PERKS & BENEFITS:
Health & Income Protection benefits (for eligible employees) Professional and personal development opportunities through employee programs and network groups Free meals in our Luxor employee dining room Free parking on and off-shift at all MGM Resorts properties Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts
VIEW JOB DESCRIPTION:
Are you ready to
JOIN THE SHOW
At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.
Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com
We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our and commitment to diversity and inclusion, please visit . For California residents, also see our that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.
