DESCRIPTION
About Workforce Staffing Worldwide Customer Service (WFS-WWCS): On the Amazon Customer Service Staffing team, you’ll leverage innovative technology, programs and processes as you deliver Earth’s best talent across the globe. You’ll be part of a team that meets hiring goals by using objective and inclusive hiring practices to attract, engage, and assess candidates. Bring your growth mindset and be prepared to focus on continually upskilling and learning so we can best support each other and the business
About the Role: We are looking for a talented Staffing Specialist to help us find the best talent in the world to support our growth. Amazon is one of the most recognizable brand names in the world, and we distribute millions of products each year to our loyal customers. The ideal candidate will work effectively with internal and external stakeholders and support the mass/WFS-WWCS hiring process for hourly Customer Service Associates (CSAs).
The Staffing Specialist I is responsible for candidate talent search and placement, Process improvement, and executing hiring strategies for CSA-level hiring, as well as other hiring Programs. Staffing Specialists at Amazon foster a collaborative team environment and a strong service-oriented culture that ensures delivery of efficient, effective, quality driven service to internal customers.
Key job responsibilities
Owns execution of the end-to-end / full cycle hiring Process for WFS-WWCS hourly Customer Service Associate positions
Owns sourcing activities to ensure a ready-to-hire Funnel at all times.
Collaborates with other support areas to ensure hiring is effectively completed, taking care of candidate Experience.
Implements and enforces consistency with hiring policies and procedures.
Creates, posts, tracks, and un-post all the external Requisitions for high-volume hiring positions.
Coordinates and participates in hiring Programs and events, such as job fairs, university/technical schools hiring, and other candidate engagement events. [May be country specific]
Analyzes Application and Process data to identify Market or operational trends and escalates any Process issues.
Reviews and Processes candidate escalations as appropriate.
Seeks for ideas, thinks out of the box, and actively looks for new approaches to improve candidate Experience and candidate Assessment.
Ensures the quality of the Process documentation for all the hiring Steps including creating and extending well-supported, documented offers to candidates.
Creates a collaborative staffing Process, by keeping positive communications with peers, Delivery Stations and interview loop members at all times.
Lead/focus on Diversity, Equity and Inclusion (DEI) initiatives, including planning events to showcase Amazon as an Equal Opportunity Employer.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent post-secondary degree
- 2+ years of staffing/HR Experience for WFS-WWCS positions, including candidate sourcing, and/or hiring events and Programs.
- Effective communication skills in both written and verbal with fluency in the English language (speak, read, write)
- Experience working with hiring and people-related tools and systems, including applicant tracking systems, resume databases, and job portals.
- Proficiency of Microsoft Office Suite
PREFERRED QUALIFICATIONS
- Knowledge legal aspects of the hiring Process
- Experience analyzing data to create and update area reports.
- Ability to identify and resolve issues independently, will take initiative - solid sense of accountability and sound personal judgment
- Ability to handle confidential and sensitive information with discretion
- Staffing Experience in the Customer Service or Estimated Time of Arrival Industries
- Diversity Sourcing or Programs Experience
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.