Job Description
About the Role:We are hiring on behalf of a prominent e-commerce beauty platform seeking a proactive and detail-oriented Warehouse and Customer Service Coordinator. This dual-role position combines hands-on warehouse responsibilities with direct customer interaction, ensuring seamless order processing and exceptional service delivery.Key Responsibilities:1. Warehouse Operations: Order Fulfillment: Accurately prepare, pack, and label customer orders for shipping. Quality Assurance: Inspect products to uphold the platform’s high-quality standards before packaging. Inventory Management: Maintain organized and accurate inventory through regular counting, reviewing, and updating. 2. Customer Service: Order Confirmation: Communicate with customers to validate order details and confirm delivery addresses. Issue Resolution: Proactively address and resolve customer inquiries or order-related concerns promptly. Order Tracking: Manage and update orders in the system to ensure accurate and real-time records. Customer Engagement: Promote new offers and exclusive beauty deals to enhance customer loyalty and retention.
