Voice Engineer (Cisco Equipment)

Voice Engineer (Cisco Equipment)

Voice Engineer (Cisco Equipment)

Full time Egypt
Career Level Experienced - Non Manager Experience 8 Years + Gender MaleFemale Industry Engineering Qualifications Degree Bachelor

Job Detail

Job Description

EgyBell is hiring for a Voice Engineer (Cisco equipment) for a multinational telecommunications company.

key responsibilities:

Installing, troubleshooting, and configuration of related Telecom / Cisco telephony equipment & infrastructure (desk phones, softphones, VGW, E1s, Headsets, …) in the local sites (Cairo MSC) and support remote sites in EUMA region, for example, Morocco, Mauritius, Greece, Rome, Istanbul, and Madagascar. Internal users’ tickets tracking, analysis & provide resolution within SLA for both local and remote sites. Document and maintain records of changes and day-to-day activities. Provide regular reporting & analysis of trouble tickets & requests. Coordinate with network, infrastructure & external provider teams for any changes like office relocation and/or new installation. Coordinating and preparing for any new migration of our Cisco Webex voice services ensuring a smooth and seamless transition for our users and clients. Administrating Cisco Webex Calling Hub, a cloud-based portal that allows configuration management of users, devices, features, and policies.

Qualifications:

Bachelor’s degree in Engineering, Telecommunication, or Computer Science Fluent in English in speaking and writing, French is a benefit. Certification in Cisco Voice is a benefit. 10+ years in the Voice/Telecom field Experience in Telecom & Network Infrastructure. Experience with Cisco Webex Calling & Contact Center Strong knowledge of Cisco voice products & services. Excellent troubleshooting and problem-solving skills. Ability to work independently and as part of a team. Able to work under pressure.
Required skills