1. Onboard new distribution channels and design operating model ensures optimum performance for all channels and customer touch points and reflects positively on Customers complains reports.
2. Manage end to end contracts life cycle ensuring full delivery to partner bank within the duration set by Central Bank of Egypt reflects positively on Missing Contracts reports.
3. Set operational framework and work closely with all stakeholders to continuously streamline all processes to support the business unit revenue, profit and quality targets.
4. Spearhead consumer products projects contributing to service enhancement, design operating models, robust technical support model and SLAs ensure highest availability and proactive issues detection reflects positively on incidents’ reports.
5. Manage all product’s foundations ensuring constant product availability across all channels in terms of Cash, E-money and system, improving customer complaint reports and product KPIs.
Core competencies, knowledge, and experience:
1. Strong interpersonal skills, Internal & External Stakeholders management and communication skills
2. Strong analytical skills and critical eye
3. Change management skills.
4. Strong knowledge of Fintech market landscape, competitive environment and internal structure/processes.
5. Mobile Payments Eco system strong understanding
6. Problem solving and crisis management skill
Must have technical / professional qualifications:
Project management
Process design and service improvement
Fintech/ Banking background is a plus
Recon. & Settlement/ accounting basics.
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