Job Description
Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone that cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide. We’re here to stay—and we’re looking for team members that can help us further our growth.Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.Important note: be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.About the jobWe are looking for an analytical, enthusiastic, and problem-solving UX/UI Design Consultant to join our Professional Services and Customer Success team with at least 2 years of experience. In this client-facing role, you will transform data-driven insights into actionable design recommendations, ensuring clients receive measurable value from our tool. Success in this position is demonstrated by strong communication skills (the ability to confidently present to both small and large audiences), consistently meeting department targets, taking full ownership of assigned missions from scoping to completion, maintaining excellent peer-to-peer collaboration, exhibiting great organizational and time management skills (submitting weekly timesheets and keeping project management tools up-to-date). You will play a crucial role in ensuring client retention and maximizing the value of our tool.This is a full-time role that will be based in our Cairo office and will support customers across various EMEA regions including the UK, North-Central, and occasionally France, Southern Europe, MENAT, etc. Flexible (remote/working hours (Monday to Friday) will be required.This individual reports to the UX/UI Design Manager and does not involve direct reports. Will collaborate with our Customer Success team daily, specifically Data Analysts, Strategic Consultants, Success Managers, and global designers working across the globe.What you'll doYou will be assigned to a variety of missions from our service catalogue, designed to help customers achieve their KPIs with dedicated, long and/or short-term supportUX Recommendations: Solve client challenges by delivering actionable visual and written UX recommendations, developed in collaboration with Data Analysts and based on data-driven insightsA/B Test Strategy: Develop A/B test variation ideas, with a clear rationale for the problem being addressed and the specific metric you aim to improveMockup Creation: Produce high-fidelity mockups in Figma to guide site redesigns, following industry design best practicesInspirationnal Benchmarking: Curate a collection of best practices, industry trends, and competitor examples to inspire future page redesigns Inspire the global design community by meeting weekly, and sharing design solutions & UX recommendations to inspire and elevate design standardsActively participating in process improvement initiatives, contributing ideas to optimize workflows, enhance efficiency, and improve business operations for better client outcomesWhat you’ll need to succeedTo succeed in this role, you will need a degree or qualifications in web design, graphic design, or UX/UI design (or similar), and a minimum of 2 years of experience in UX/UI design or related fields. Optional certifications in areas like Figma, UX strategy, or web accessibility would be a valuable bonusProficiency in Figma, rapid prototyping and high-fidelity designsStrong foundation in UX design theory, especially in web design usabilityKnowledge of Web Content Accessibility Guidelines (WCAG) standards and best practices (bonus)A foundational understanding of Atomic Design Methodology and design systems is a bonusAdvancedproficiency in the Google Suite (especially Google Slides)Nice-to-haveFluency in English (additional languages such as German and French are a bonus)Enthusiastic team player with a strong team spirit and excellent peer-to-peer collaboration skillsHighly organized and autonomous, capable of leading projects from initial scoping through to successful completionRegularly stays up-to-date with the latest design trends and industry knowledge, enabling the ability to provide creative, out-of-the-box benchmark recommendationsAnalytical mindset with experience working with marketing data and analytics to inform design decisions and strategies
