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Job Description

Key Accountabilities & Decision Ownership
  • Provide strong support in the TX access and BH area at all technical levels of operation.
  • Ensure proper and timely handling of individual/global complaints related to Transmission area.
  • Responsibility of Initiating actions to improve the quality, availability and measurement of the area.
  • Provide troubleshooting, analysis & problem solution for critical situations.
  • 24x7 2nd line support On Call for Transmission network emergencies reported by internal customers, to fix critical problems.
  • Fine tune the Transmission nodes to achieve smooth & high-quality performance.
  • Health check TX nodes To Ensure highest network quality, availability and resilience through development and implementation of enhancement projects and work streams.
  • Secure the Transmission network elements.
  • Provide Transmission’s technical support to internal & external customers & ensure their satisfaction.
  • Follow-up & prepare the Transmission network planned activities to ensure fault free operation during different activity phases, coping with O&M quality standards & procedures.
  • Implement preventive software correction packages on Transmission nodes to solve Transmission network problems.
  • Attending On site Events if needed.
  • Report Transmission network activities to management for proper follow-up.
  • Participate in acceptance & testing of new Transmission nodes, systems, features & services.
  • Implement hardware system expansions.
  • Follow the Transmission, the Change Management teams and the Service Management processes/SLA.
  • Follow the escalation & reporting procedure in due time.
  • Responsible for reviewing the new technology /roadmaps /incident trends.
  • Report Transmission’s network problems in time with clear information to management for proper decision making.
  • Assess the need for suppliers’ support intervention & follow-up with suppliers regarding any Transmission network issues.
  • Report performance against agreed plans & KPIs.
  • Attend all assigned Trainings, Sessions, or workshops.


Core Competencies, Knowledge and Experience
  • BSc in Telecom engineering.
  • Strong IP knowledge, CCNP knowledge is a must (BGP, ISIS, OSPF, MPLS and L3VPN).
  • Good knowledge of MW nodes includes Ericsson, Huawei and SAIE or equivalent.
  • Minimum 3 years of experience in relevant field.
  • Good knowledge of BH nodes/Routers: HU or equivalent.
  • Good understanding of MW planning basics.
  • Good understanding for the GSM/3G/4G network.
  • Python Programming knowledge is a plus.
  • Automation & scripting Tools developing experience is a plus.
  • Good Communication/Management Skills.



Job Details

Job Location
Cairo Egypt
Company Industry
Other Business Support Services
Company Type
Employer (Private Sector)
Employment Type
Unspecified
Monthly Salary Range
Unspecified
Number of Vacancies
Unspecified

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