We are Amazon; we pioneer.
Since opening our virtual doors 1995, we’ve been pushing the boundaries of possible further and further.
Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with standing still.
Amazon’s overall mission is simple: to be the place where customers can find, discover and buy anything online. Whatever customers want, Amazon will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.
The OTR (On the road) SME supports, coordinates and facilitates implementation of new and improved structures, processes and activities. Working closely with AMET teams and all levels of management within Transportation, you report directly to the Regional SME Manager.
For this role you will need to be adaptable, challenge motivated and thrive on implementing high standard productivity and simplicity using Kaizen/Lean methods. Curiosity and the confidence to take calculated risks quickly are core characteristics for OTR SMEs.
Key job responsibilities
• Own the process changes and improvements related to OTR
• Drive and execute optimization and strategical programs between First/Middle/Last mile
• Continuously work with operations and ACES in efforts to enhance the capacities of the current network
• Gate keeper to ensure optimization of sorts requirements in MENA sort centers
• Represent ACES during strategic meetings related to process changes
• Periodic revision and audits of the existing stations processes
About the team
Amazon Customer Excellence System (ACES) is a global team of continuous improvement experts who enable our CS partners to solve problems. ACES embeds continuous improvement culture so that employees at every level learn to resolve issues using problem solving thinking, building an environment that empowers them to comprehend and solve the problems themselves. Our vision is to become the recognized world-class leader in continuous improvement supporting customers and employees across Amazon as a whole.
- 1+ years of program or project management experience
- Bachelor's degree or equivalent
- Speak, write, and read fluently in Arabic
- Speak, write, and read fluently in English
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document