1-Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the Director Human Resources/ Assistant Human Resources Manager for review
2-Familiarize yourself with Sultan Gardens HR and Training Standards, localizing where necessary
3-Ensure effective training programs are in place for the following:
4- Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved
5- Maintains all hotel training records
6- Establish a training library of books, videos, journals and audio-visual materials to assist trainers in their training programs and for staff personal development
7- Design, produce and implement training programs which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
8- Attend departmental training session and critique performance
9- Assist Department Trainers in preparing and conducting departmental training and assess accordingly
10-Prepare and monitor training programs for:
11-Obtain a network of specialist training professionals who can assist with the conduct of training programs for advanced or specialist training
12-Ensure that Department Heads abide by their responsibilities of employee training
13-Produce monthly training reports for your Manager including:
14- Maintain current information and records of suppliers of training resources and materials
15- Delivers briefings of all internal programs to executive management and department heads
16- Provides input for probation and formal performance appraisal discussions to Line Managers in line with hotel guidelines
17- Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
18- Contribute with Assistant Human Resources Manager to update the job description and standard operation procedure SOP for all positions and create any new job description and SOP for any new position in our manning guide
19- Performs related duties and special projects as assigned
Customer Service
f. Taking appropriate action to resolve guest complaints
2. Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
Business Planning
1-Contribute to the overall strategic plan of the business and help compile the annual hotel business plan
2- Keep abreast of trends in your area and implement best practice initiatives
3-Develop a competitive business plan for your operational area and communicate this to your operational colleagues and staff
People Management
1. Work within the hotel Human Resource Management System to ensure the departmental performance of staff is productive. Duties include:
Health, Safety and Security:-
Green Hotel:
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