Provide technical support and assistance to international customers via phone, email, and remote desktop connections.
Troubleshoot and resolve software and hardware issues related to photovoltaic inverters, including network problems and system configurations.
Guide customers through a series of actions to resolve technical issues and provide step-by-step instructions.
Accurately document all support cases and customer interactions in the CRM system.
Escalate unresolved issues to appropriate internal teams according to standard procedures.
Serve as the primary contact for internal technical requests from departments such as sales, marketing.
The following additional tasks may also arise:
Translate technical documentation and training materials to meet regional requirements.
Coordinate, perform, and document additional services offered by Technical Support, such as on-site service visits, exhibition participation, commissioning services, and internal and customer training sessions.
Participate in corporate and departmental projects, including CRM enhancements, and other technical initiatives.
Skills & Requirements
Professional
Bachelor’s degree in electrical engineering, Renewable Energy, or a related field.
Relevant experience in technical support with focus on the photovoltaic industry.
Proficiency in using CRM systems and remote desktop tools.
Driver’s license
Personal
Strong problem-solving skills and the ability to troubleshoot complex technical issues.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
Ability to work independently and as part of a team in a fast-paced, international environment.
Willingness to travel nationally and internationally (mostly working in the office)
Language
High level written and spoken English (minimum C1)
Are you ready for Fronius? Apply online now and become part of the Fronius family!
