Job Description
Manage and resolve tickets submitted by clients through the company’s ticketing system on a daily basis.
Ensure that all tickets are resolved within the agreed SLAs, maintaining a high standard of client satisfaction.
Escalate unresolved tickets to relevant departments and ensure timely follow-up until resolution.
Participate in monthly meetings with the supervisor to review ticketing performance and discuss any ongoing issues.
RequirementsBachelor’s degree required.
Strong ability to multi-task, set priorities, and manage time effectively.
Open to both male and female candidates.
Excellent problem-solving skills coupled with strong communication abilities.
Preferable experience with ticketing systems such as Freshdesk, Zendesk, or CRM platforms.
Benefits• Competitive salary and benefits package.
• Private medical insurance.
• Up to 2 months yearly bonus based on achieved KPIs.
• Opportunity to work in a fast-paced, high-growth company.
• Hybrid working model.
• Dynamic and inclusive culture.
• Professional growth opportunities in a leading tech company.
• Flexible Working Hours.
Job Details
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Job Location
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Cairo Egypt
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Company Industry
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Other Business Support Services
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Company Type
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Unspecified
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Employment Type
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Unspecified
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Monthly Salary Range
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Unspecified
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Number of Vacancies
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Unspecified
