Ticket Office Representative - Luxor page is loaded
Ticket Office Representative - Luxor
locationsProperty - Luxor time typePart time posted onPosted Yesterday job requisition id260379
The SHOW comes alive at MGM Resorts International
THE JOB:
Join the excitement at Luxor as a Ticket Office Representative, where you’ll be at the heart of the entertainment experience! In this dynamic role, you’ll assist guests with ticket sales for world-class shows, thrilling events, captivating exhibits, and top attractions across all MGM properties. As the face of our ticketing operations, you’ll provide exceptional guest service, go above and beyond to exceed expectations, and create unforgettable moments. From seamless transactions and expert recommendations to efficient problem-solving and service recovery, you’ll ensure every guest enjoys a smooth and hassle-free experience. If you thrive in a fast-paced, guest-focused environment and love being part of the action, this is the role for you!
THE STARTING RATE: $16 an hour
THE DAY-TO-DAY:
Ticket Sales & Guest Service: Assist guests with ticket purchases, including upselling and cross-selling for shows, events, exhibits, and attractions across all MGM properties while providing prompt, courteous service.
Order Processing & Entry Verification: Process ticket orders, including will call, and verify tickets for entry to ensure a seamless guest experience.
Guest Assistance & Property Knowledge: Provide detailed information about property facilities, services, and events while addressing guest inquiries with professionalism.
Issue Resolution: Handle and resolve guest concerns within the scope of authority to maintain high service standards and satisfaction.
Cash Handling & Transactions: Manage and balance cash drawers, process transactions using various payment methods, and ensure accuracy in all sales.
Systems & Communication: Operate multiple computer and ticketing systems with precision and professionalism and answer multi-line phone calls using proper etiquette.
THE IDEAL CANDIDATE:
Age: Must be at least 18 years old.
Availability: Must be available for varied shifts based on box office hours 10am-11pm including weekends and holidays.
Preferred Experience: Previous experience in customer service, sales, or ticketing is highly desirable.
THE PERKS & BENEFITS:
Wellness Incentives : Programs designed to support your physical and mental health.
Employee Discounts : Discounts on hotel stays, dining, retail, entertainment, and with company partners on travel, electronics, and more.
Free Meals : Complimentary meals provided in our employee dining room.
Free Parking : Parking available at no cost, both on and off shift.
Health & Income Protection : Access to health and income protection benefits for eligible employees.
Development Opportunities : Professional and personal growth through development programs, networking events, and community volunteer opportunities.
VIEW JOB DESCRIPTION:
Are you ready to
JOIN THE SHOW
At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.
Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com
We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our and commitment to diversity and inclusion, please visit . For California residents, also see our that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.
