Tenant Relations Manager | Real Estate | Asset Management

Job Requisition ID: 166536 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

To assess, enable, and provide assurance that all Cairo Festival Centre tenants adhere to the Al-Futtaim Group specified retail standards.  And, in so doing, confirming that a measurable increase in commercial value and performance is evident. Ensure the customer experience is positive throughout every touchpoint of the customer journey.

What you will do:

• Manage the adherence of all tenants to industry standards and business compliance requirements.
• Manage internal and external client expectations demonstrating evidence of increased commercial value and performance.
• Identify retail learning and development needs within the CFC, providing innovative solutions that create competitive advantages.
• Maintain systems for collating and reporting on retail development and performance.
• Manage projects to meet key objectives that drive the performance of tenants.
• Implement initiatives to improve customer satisfaction scores (e.g., surveys, feedback mechanisms).
• Ensure the Customer Experience is in line with the current demand.

Required Skills to be successful:

Minimum of 5 years of hands-on experience in the retail or shopping mall industry, with expertise in tenant relations and customer service.

What equips you for the role:

• A relevant business degree specializing in Retail and Sales is preferred.
• Extensive retail and sales experience, preferably with large culturally diverse organizations
• People management experience.
• Project management experience

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.  Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.