Bayt.com
https://bayt.page.link/Phn1eChe4h2ei9fC7
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Telesales Team Leader

Today 2025/07/09
Other Business Support Services
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Job Description

  • Lead, motivate, and manage a team of tele sales agents to achieve sales targets and KPIs.
  • Provide coaching, feedback, and guidance to ensure continuous improvement and development within the team.
  • Monitor team performance through call tracking, sales metrics, and quality control to ensure objectives are met.
  • Foster a positive, competitive, and supportive team environment to encourage optimal performance.
  • Set daily, weekly, and monthly sales targets for the team and track performance.
  • Develop and implement strategies to increase lead conversion rates and drive revenue growth.
  • Monitor individual sales progress and provide ongoing support to meet targets.
  • Analyze sales data to identify trends and areas for improvement.
  • Conduct regular training sessions to improve product knowledge, sales techniques, and customer service skills.
  • Onboard and train new tele sales team members, ensuring they understand company products, processes, and expectations.
  • Provide ongoing skill development to ensure that team members are always up to date with the latest sales strategies and industry trends.
  • Regularly report on team performance, sales activities, and pipeline status to management.
  • Prepare performance reports for analysis and provide insights to improve sales processes.
  • Track and report on individual team members’ performance and development progress.
  • Ensure that the team maintains a high level of professionalism and empathy when interacting with potential customers.
  • Oversee the resolution of customer complaints or issues related to tele sales interactions.
  • Encourage team members to build and maintain strong relationships with customers, ensuring repeat business and customer retention.
  • Identify and implement process improvements to enhance efficiency and productivity.
  • Ensure compliance with company policies, legal regulations, and industry standards.
  • Collaborate with other departments (such as marketing, customer service, etc.) to improve tele sales processes and outcomes.

Requirements
  • Education: Bachelor’s degree
  • Experience:
    • Proven experience as a team leader in a call center environment.
    • Strong track record of meeting or exceeding sales targets.
    • Experience with CRM software and sales tracking tools.
    • Excellent leadership, coaching, and team-building abilities.
  • Skills:
    • Strong communication and interpersonal skills, both verbal and written.
    • Ability to motivate and inspire a sales team.
    • Excellent problem-solving and decision-making skills.
    • High level of organizational skills and attention to detail.
    • Ability to work under pressure and handle challenging situations.
    • Proficiency in Microsoft Office and CRM software.

BenefitsSocial and medical insurance are provided.
Job Type: Full-Time / Onsite.


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