Job Description
We are seeking a Telesales Agent to join our team at iSchool. In this role, you will communicate with parents via calls and chat to promote and sell our online coding programs for K-12 students. Your main responsibility will be to guide parents through the enrollment process, answer their inquiries, and ensure a smooth registration experience.
Key Responsibilities: - Make Outbound & Receive Inbound Calls: Engage with parents who have shown interest in our programs.
- Handle Chat Inquiries: Assist parents via online chat, providing details and resolving concerns.
- Follow Up on Leads: Reconnect with interested parents to encourage enrollment.
- Explain Course Benefits: Clearly communicate the advantages of coding education for children.
- Achieve Sales Targets: Work towards meeting and exceeding monthly enrollment goals.
- CRM Management: Log all conversations, follow-ups, and enrollments into the system.
- Customer Service & Support: Build strong relationships with parents and provide excellent service.
