Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction
Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.
We are currently searching for an enthusiastic and innovative Technical Support Specialist - Modern Workplace Engineer to work on our Support Team supporting and implementing Alnafitha’s Unified Communication/Productivity Solutions.
We’re a team of technology driven individuals with a curiosity for how things work and a passion for designing and building reliable, scalable, and efficient implementations. This position will require high cooperation with other teams from project management, sales and business development. We’re always striving to learn more, expand our skills and grow our teammates,
Primary Focused Domain(s): IaaS, PaaS
Presenting and demonstrating Anahita’s services to customers.
Build scope of work/low level technical scope based on the business requirements.
Deliver regional technical implementations and solution design within Anahita’ services on customer’s sites and remotely.
Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission critical support.
Conduct proactive services with clients through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.
Ad hoc Services: Short and time limited engagements focused on customer specific issue remediation or support (e.g., Chalk Talks).
Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
Improving the overall customer experience serving as the customer advocate within Anahita and playing a key role in assisting our clients to maximize their investment in Technology.
Deliver solutions related documentations that could include scope of work / user manual.
Participating in building Anahita’ s technical content library. Ex. Knowledge base and other technical contents.
Assist in representing Anahita in any forum (i.e. seminars, technical or marketing, conferences event)
Mentor other team members on deployed solutions and best practices.
Perform other related duties as assigned
RequirementsCertification Requirements:
Bachelor’s degree in Computer Science or equivalent.
ITIL Foundation (Must)
Microsoft Certified: Azure Solutions Architect Expert (Must)
AWS Certified Solutions Architect professional (Must)
Technical Skills:
Experience in the following technology: 5+ (Microsoft Azure and AWS)
Experience working with Microsoft Server products alongside Microsoft Azure IaaS/ PaaS and experience with troubleshooting, configuring and supporting Network and Hybrid scenarios.
Architecture and design experience with core Amazon Web Services infrastructure services such as EC2, S3, VPC, Route53 is required.
Hands-on experience with implementing ancillary services such as AWS Config, CloudTrail, CloudWatch, Systems Manager.
Working knowledge in several areas of Azure / AWS PaaS and/or IaaS, such as Azure deployment, ARM template, Application Insights, PowerShell Scripting, Security, High Availability, Azure Storage, Azure Virtual Machine, Backup / Disaster Recovery, Patching, Clustering, service resilience, SQL Azure, ADLS and distributed systems etc.
Experienced in DevOps and knowledge of Azure Web Aps, Service Fabric and .NET (Preferred)
Knowledge of networking concepts including DNS, VPNs, Firewalls and load balancers.
Strong scripting abilities with PowerShell.
Being able to handle complex cloud implementation like disaster recover, Azure/AWS.
Personal Skills:
High sense of responsibility and ownership, acting like owner in what you do.
Exceptional communication and presentation skills
Being able to work on their own or in a team
Being able to work to tight deadlines
Ability to maintain composure during stressful situation
Handling many tasks & responsibilities
Fluent in Arabic and English.
Working Conditions:
Business travels could be required up to 60% [covered by the company].
Must be available for duty role (24/7, 1 week in 4), definitely NOT a 8 to 5 worker.
Working on Weekends, Holidays or outside the business hours could be required [covered by the company].
