Technical Support Specialist

Key Responsibilities:

• Provide training to sales channels, sales staff, and new hires to enhance product awareness and drive sales.
• Support the sales team from a technical perspective, ensuring they have the knowledge needed to promote our products effectively.
• Address technical customer complaints, working closely with the customer service team to resolve issues promptly and satisfactorily.
• Audit booths to ensure technical interactions with customers are accurate and effective.
• Serve as a beauty advisor at events, offering technical expertise on our products.
• Conduct customer surveys for each new or developed product to gather feedback and insights.