We support the Kingdom’s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness.
We are currently searching for an enthusiastic and innovative Customer Success Support Engineer to work on our Support Team supporting and implementing Alnafitha’s Unified Communication/Productivity Solutions.
We’re a team of technology driven individuals with a curiosity for how things work and a passion for designing and building reliable, scalable, and efficient implementations. This position will require high cooperation with other teams from project management, sales and business development. We’re always striving to learn more, expand our skills and grow our teammates,
Presenting and demonstrating Anahita’s services to customers.
Deliver Presentations / Demos and POCs to perspective clients.
Build scope of work/low level technical scope based on the business requirements.
Deliver regional technical implementations and solution design within Anahita’ services on customer’s sites and remotely.
Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission critical support.
Conduct proactive services with clients through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.
Ad hoc Services: Short and time limited engagements focused on customer specific issue remediation or support (e.g., Chalk Talks).
Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
Improving the overall customer experience serving as the customer advocate within Anahita and playing a key role in assisting our clients to maximize their investment in Technology.
Deliver solutions related documentations that could include scope of work / user manual.
Participating in building Anahita’ s technical content library. Ex. Knowledge base and other technical contents.
Assist in representing Anahita in any forum (i.e. seminars, technical or marketing, conferences event)
Mentor other team members on deployed solutions and best practices.
Perform other related duties as assigned
RequirementsCertification Requirements:
Bachelor’s degree in Computer Science or equivalent.
ITIL Foundation (Must)
MCSE Productivity (SharePoint)
MCSA SQL Administration
MCSD App Builder
Technical Skills:
Experience in the following technology: 7+ (Microsoft SharePoint administration and development)
A superior knowledge and demonstrated technical proficiency in SharePoint Server and SharePoint Online Strong knowledge of SharePoint 2010 or 2013 and Office365/SharePoint Online.
Understanding of SharePoint development methodologies, C#, .Net, SharePoint Designer, Sandbox solutions.
Troubleshooting issues with integrated technologies like WSS, Active Directory, SQL, IIS and Exchange server.
Strong skills in troubleshooting security-related issues involving NTFS, IIS and Active Directory / LDAP and SQL Server.
SharePoint Migration hands on experience is must.
Configuration of Business Connectivity Services for connecting to a SQL database or a WCF service.
Support experience of investigating complex SharePoint issues relating to performance, administration, site configuration and customization.
Experience of using support tools such as Fiddler, HTTPWatch, NetMon, IE Developer Tools.
Functional knowledge of using PowerShell, ability to write complex PowerShell scripts.
Strong understating of SharePoint administration principals, using SharePoint Central Admin and SQL Management Studio, SQL Profiler.
Good general networking knowledge including DNS, TCP/IP, Sub-netting.
Experience of Web standards and technologies, e.g. HTTP, JavaScript, CSS, XML
Solid understanding of IIS, Active Directory and Mail Configuration.
Personal Skills:
High sense of responsibility and ownership, acting like owner in what you do.
Exceptional communication and presentation skills
Being able to work on their own or in a team
Being able to work to tight deadlines
Ability to maintain composure during stressful situation
Handling many tasks & responsibilities
Fluent in Arabic and English.
Working Conditions:
Business travels could be required up to 60% [covered by the company].
Must be available for duty role (24/7, 1 week in 4), definitely NOT a 8 to 5 worker.
Working on Weekends, Holidays or outside the business hours could be required [covered by the company].
