Diagnose and repair hardware issues for printers and MFP printers from brands such as HP, Xerox, Canon, Brother, Epson, and others.
Replace defective parts and perform routine maintenance to ensure optimal printer and scanning performance.
Conduct regular inspections to prevent potential hardware failures.
PCs/Laptops: Troubleshoot and repair desktops, laptops, and peripherals (e.g., motherboards, RAM, HDD/SSD, power supplies, monitors, keyboards). Performing component replacements and upgrades is additional.
2. Software Troubleshooting and Support:
Resolve software-related problems, including driver issues, connectivity problems, and print/scanning queue errors.
Install and configure printer drivers, firmware, and software updates.
Ensure printers and MFPs are properly integrated with operating systems and business applications.
PCs/Laptops: Troubleshoot OS (Windows, macOS, Linux), software conflicts, malware, and driver issues. Configure user profiles, perform data migration/backup, and optimize system performance is additionally.
3. Printer and MFP Printer Framework Installation:
Set up and install printer frameworks, ensuring compatibility with existing IT infrastructure.
Configure network settings to enable seamless printing and scanning functionality.
Ensure security protocols are in place to protect networked printers and MFPs.
4. Customer Support and Training:
Provide technical support to end-users, troubleshooting operational issues and guiding best practices.
Conduct basic training sessions for users on printer operation, maintenance, and troubleshooting.
Respond to service requests in a timely and professional manner.
5. Documentation and Reporting:
Maintain detailed records of repairs, installations, and maintenance activities.
Generate reports on printer performance, recurring issues, and service history.
Recommend improvements to enhance printer efficiency and longevity.
Requirements
Fluent in English.
The required experience for this role is between 1 to 3 years.
Proven experience in printer and MFP hardware and software troubleshooting.
On-site support at various locations, including offices, computer labs, and other facilities.
Ability to lift and move heavy printers and MFP equipment as needed.
Flexible working hours based on service requests and maintenance schedules.
Familiarity with a wide range of printer brands and models, including HP, Xerox, Canon, Brother, Epson, etc.
Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or vendor-specific printer repair (preferred).
