https://bayt.page.link/uCUVfZAo6w5AujKb7

Technical Support /Help Desk

17 days ago 2025/05/22

Other Business Support Services

Create a job alert for similar positions

Job Description

Serving as the first point of contact for customers seeking technical assistance over the phone, email and service desk plus.

Performing remote troubleshooting through diagnostic techniques and pertinent questions.
Determining the best solution based on the issue and details provided by customers.
Walking the customer through the problem-solving process.
Responding to tech inquiries via email, chat, phone, or in person.
Troubleshoot Hardware, software and network and communicate the issues and requests with specialized teams.
Direct unresolved issues to the next level of support personnel
Informing customers about IT products and services.
Assisting with troubleshooting hardware and software.
Following up with customers to ensure satisfactory service.
Documenting customer issues and resolutions for future reference.
Training customers in the operation of new systems and software.

Requirements

Proven experience as a help desk technician or other customer support role with 2 to 4 years of work experience.
Experience in tickets systems
Ability to make regular sites visit
Outstanding technical skills with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science or relevant field

You have reached your limit of 15 Job Alerts. To create a new Job Alert, delete one of your existing Job Alerts first.

Similar jobs alert created successfully. You can manage alerts in settings.

Similar jobs alert disabled successfully. You can manage alerts in settings.