Role Objectives
As a Technical Support Engineer I, I diagnose and troubleshoot technical issues, handle support tickets from various channels, and escalate production problems to engineering teams while communicating proposed solutions and sharing technical logs. I collaborate with stakeholders across commercial, operations, and engineering teams to address issues and perform daily health checks and monitoring.
Roles & Responsibilities:
Act as the first line of support to diagnose and troubleshoot technical issues, providing immediate assistance.
Manage and prioritize support tickets received through various channels, ensuring timely resolution and follow-up.
Collaborate with the engineering team to escalate production issues, discuss proposed solutions, and share technical logs for efficient problem-solving.
Engage with multiple stakeholders, including commercial, operations, and engineering teams, to address and resolve technical issues effectively.
Perform daily system health checks and monitoring to proactively identify and mitigate potential issues.
REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS
Bachelor degree in Information Systems, Computer Science, or related field.
0-1 years of experience.
Familiar with database, scripting, APIs & basic programming concepts.
Using communication skills to effectively collaborate with various stakeholders.
Having good analytical and problem-solving capabilities