Regular - Technical Support Engineer
Technical Support Engineer
ref :582401 | 16 Jan 2025
apply before : 16 Apr 2025
CityStars, Cairo, Égypte - Egypt
about the role
-Provide technical point of contact for customers’ incidents.
-Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
-Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
-Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
-Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
-Perform and own technical management escalations in line with company procedure and case excellence policy.
-Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service desk representative.
about you
-Excellent customer service skills
-Interpersonal and communication skills.
-Time management.
-Ability to work under pressure and deal with multiple tasks.
-Problem solving skills.
-Language skills.
additional information
Educational background:
-Bachelor of Science in Communications/Computer Engineering.
-Cisco certificate (CCNA) / (CCNP). (+)
department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.
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