line customer-facing support role within Alnafitha Premier Support Services and ... and satisfaction of the customer support services relationship. This role offers ...
automated testing and monitoring to support Service Level Integrations (SLIs) and ... best practices, lessons learned, and technical specifications to enhance team knowledge ...
and effective assistance with information technology systems Systems configuration, troubleshooting for all IT ... -level personnel Work with L2 support engineers to provide customers...
requirements and translate them into technical specifications. Design, develop, test, and ... Integrate Salesforce applications with other systems. Provide technical support to...
manage monitoring, alerting, and logging systems (e.g., Prometheus, ELK stack ... in incident management and provide support for resolving production issues promptly ...