Job Description
A subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient & seamless payment solutions and financial services for business owners, service providers and consumers across Egypt.
At Al Ahly Momkn, we foster a culture of innovation, collaboration, and personal growth.
We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team, you'll have the opportunity to work on exciting projects, learn from industry experts, and be part of a supportive and inclusive community.
- Provide 1st Level support to production issues logged via tickets, mails, Phone and communication channels
- Support all business teams regarding system inquires and guide them
- Communicate with all services providers in case of technical issues and inquires
- Monitor, resolve and escalate production issues as appropriate to Level 2 Support teams.
- Run monitoring reports for usage, performance, and/or availability.
- Meet customer expectations regarding estimated response times for issue resolution.
- Cover operations 24X7 and perform Health checks on database queries and Backend systems on a rotational basis
- Create and maintain Level 1 Support Knowledge Base documentation for teams' reference and use on a day-to-day basis.
Requirements- BSc in Computer Engineering or equivalent
- Hands-on experience in SQL query writing (Oracle and SQL server )
- Excellent analytical skills
- Strong result orientation and customer centric
- Excellent communication skills.
Benefits- Embark on an exciting journey with the Fin-tech Experts.
- Join a workplace that actively encourages and supports all talents.
- A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
- Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all
