We support the Kingdom’s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness.
We are currently searching for an enthusiastic and innovative Customer Support Specialist to work on our Support Team supporting and implementing Alnafitha’ s Modern Workplace Services.
We’re a team of technology driven individuals with a curiosity for how things work and a passion for designing and building reliable, scalable, and efficient implementations. This position will require high cooperation with other teams from project management, sales, and business development. We’re always striving to learn more, expand our skills and grow our teammates.
Primary Focused Domain(s): Modern Workplace Services
Presenting and demonstrating Alnafitha’ S services to customers.
Build scope of work/low level technical scope based on the business requirements.
Deliver regional technical implementations and solution design within Alnafitha’ services on customer’s sites and remotely.
Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission critical support.
Conduct proactive services with clients through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.
Ad hoc Services: Short and time limited engagements focused on customer specific issue remediation or support (e.g., Chalk Talks).
Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
Improving the overall customer experience serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technology.
Deliver solutions related documentations that could include scope of work / user manual.
Participating in building Alnafitha’ s technical content library. Ex. Knowledge base and other technical contents.
Assist in representing Alnafitha in any forum (i.e., seminars, technical or marketing, conferences event)
Mentor other team members on deployed solutions and best practices.
Perform other related duties as assigned.
Requirements
Bachelor's Degree in Computer Science or equivalent
+4 years of experience in the same position
ITIL Foundation(Preferred)
Microsoft 365 Certified: Teams Administrator Associate
Microsoft 365 Identity and Services
Microsoft 365 Mobility and Security
Microsoft 365 Messaging
Microsoft 365 Certified: Enterprise Administrator Expert
Experience with Cloud technology [Saas, Iaas, and Paas]
Good knowledge for AWS(Preferable)
Familiar with different migration scenarios (Between On-Premises and Cloud)
Technical ideas to non-technical audience and work with individuals at all levels.
Excellent communication skills in English (both written and oral); able to concisely communicate security risks to both technical and business audiences.
Active Listening
Oral Communication
Interpersonal Skills
Customer Service
Guidance
A good memory of how software and operating systems work
Problem solving skills
A positive attitude and energetic work style
An ability to lead others
Works to the strategic direction of the organization
Excellent time management skills
High sense of responsibility and ownership, acting like owner in what you do.
Exceptional communication and presentation skills
Being able to work on their own or in a team
Being able to work to tight deadlines
Ability to maintain composure during stressful situation
