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Job Description

Duties & Responsibilities


  • Responsible for project implementation and support of our solutions either remote or at customer’s sites
  • Functional and technical analysis of our Proprietary Software’s specific features.
  • Technical analysis of the performance problems and bottlenecks in the solution/ RDBMS, identifying the problem and eventually implementing the solution, where applicable, resulting in improving the solution overall performance
  • Provide training to our customers on the solution functionalities
  • Supporting and fixing the issues reported by clients in their day-to-day operations
  • Work closely with clients and the company team members, to monitor and troubleshoot any inconsistencies getting reported on the solution on daily basis
  • Conduct preliminary troubleshooting on the technical issues reported by the client and work closely with the Product Engineering team to solve the issue. The technical consultant should be responsible of owning the issue till its resolution and closure by the client



Preferred Candidate

Nationality
Jordan; Lebanon

We Are A Trusted Transformation Partner. Our culture of excellence is the reason why forward-thinking banks, financial services providers, wealth management firms, insurers, and mid-market enterprises like yours prefer to partner with us. We help you grow, and when you grow, we transcend together. Our company builds on an impressive heritage of pioneering success and growth. Our values support our vision, shape our culture, and guide us as we apply our own philosophies and judgments to our work life. We live, breathe and play by our values every day. Our values also grant us freedom so we can each make autonomous choices, yet still act as ONE. We Deliver Transformation Azentio is committed to helping you reimagine the way you engage with your customers. We assist you in using innovative technologies to solve business-critical challenges and deliver superior customer experiences. Our Offerings Are Localised We remain in touch with the realities of your local market. We have Azentio Client Advisors and User Groups in all countries we operate in, to keep up with freshly emerging needs in your markets. We Work Together With You We provide specialized, vertical-specific software products for clients in the banking, financial services, and insurance (BFSI) industry. We also have an ERP unit that serves both the BFSI segment and mid-market enterprises. We Prioritize Innovation To Unlock Growth Opportunities Our wide range of software products enable our clients to grow confidently. We help them adapt seamlessly to innovations. We shape better experiences for clients and their customers alike. And we do all of this because we are entering the biggest technological transition in history and we want you to become part of it.

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