Bayt.com
https://bayt.page.link/Z9Ppavjn6y46iu1h8
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Job Description

  • Serve as the primary technical point of contact for assigned accounts, understanding client needs and ensuring satisfaction with technical solutions.
  • Develop and maintain strong relationships with key stakeholders, providing expert guidance on products and services.
  • Act as a trusted advisor, offering proactive solutions that enhance the customer experience and align with their business objectives.
  • Manage support escalations and ensure timely resolution of technical issues, coordinating efforts across internal teams as necessary.
  • Conduct regular check-ins with clients to assess satisfaction levels and identify opportunities for improvements and additional services.
  • Stay current on industry trends and product updates to effectively communicate relevant information to clients.
  • Collaborate with sales and marketing teams to identify opportunities for account growth and to ensure alignment on client strategies.
  • Provide knowledge transfer and training sessions to clients, ensuring they are fully equipped to utilize products effectively.
  • Document client interactions and technical solutions in a CRM system to ensure transparent communication and tracking.
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