Bayt.com
https://bayt.page.link/Cmqg8pojLksQ4wbi7
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Job Description

  • Lead the NOC Excellence team in delivering high-quality network operations center services.
  • Monitor and manage daily operations to ensure optimal performance and reliability of systems.
  • Establish and enforce operational procedures and best practices for incident management and service continuity.
  • Oversee staff performance, provide coaching, and foster a culture of continuous improvement within the team.
  • Collaborate with other departments to ensure alignment of NOC services with business goals.
  • Manage and report on NOC metrics to track service performance and identify areas for improvement.
  • Conduct regular training sessions, drills, and knowledge sharing to enhance team competencies.
  • Implement and maintain compliance with security policies and regulatory requirements across all operations.
  • Act as a point of escalation for critical incidents and facilitate communication to stakeholders.
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