Plan and manage all HW related activities and is responsible to manage HW Operations, service portfolio through facilitation of comprehensive training; impartial evaluation of team and individual performance; keen supervision of the team and its budget; taking the accountability of ensuring cooperation between cross-functional groups and committees in dealing with cross-projects and issues
• Financial Management, Benefits, Commercial, Partners & 3rd Party Management
o Ensure that strategic outcomes expected by the provided services are aligned to benefits realisation plans, and that benefits tracking process is in place and managed effectively.
o Maintain the business case for funding the service and confirm the continuing business viability of the service at regular intervals
o Be accountable for managing, forecasting and reporting on all services related budget and expenditure.
o Governance accountability and tracking of revenue realization on time within all the provided services.
o Governance and management of vendors/partners involved in customer’s delivery.
o Drive Cost Effectiveness, as well, drive and maintain accelerate allocated team accelerate targets.
• HW Asset tracking.
• Manage HW life cycle.
• Provide business vision and clear definition of roles, responsibilities, and individual goals and performance objectives
• Recognise areas for improvement, identify and implement necessary changes to enable business to perform to its optimum ability
• Oversee all areas of the business, implement any changes and deliver measurable improvements
• Leadership and teamwork
o Provide regular, constructive feedback to maximize positive impact of individual team member’s talent.
o Coach and develop team leaders, team members.
o Encourage culture that inspired team members and driving for higher efficiency and high motivation level.
o Motivate colleagues and managing career development of team members.
o Ensure highly efficient team work and develop synergies among related teams.
o External /Internal Escalation management
o Provide business vision, clear definition of roles, responsibilities, individual goals and performance objectives.
• B.Sc degree.
• Typically, 10 years’ relevant experience, including People Management.
• Customer oriented.
• Cost conscious.
• People manager
• Able to adapt style and apply influencing skills to a range of complex relationships, will be required to create & manage high performing cross functional teams to deliver against agreed plans to the customer.
• Maintain relationships at senior levels.
• Able to respond positively and convincingly to constructive challenge from the team and overseas the management of any issues with poor performance
• Leading, Developing and Influencing teams in a matrix environment within and outside of hierarchical boundaries
• Able to deliver confident and engaging presentations at the most senior level, drawing on a range of communications techniques to adapt to challenging situations and audiences.
• Provides interface with other areas of business to ensure departmental knowledge is shared and obtained.