Talent Acquisition Specialist (CS recruitment)

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.
OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
THE ROLE
As a Talent Acquisition Specialist, your mission is to attract and recruit top-tier talent, aligning their expertise with our company’s core values. In this role, you’ll take the lead on high-volume recruitment for our Customer Service (CS) team while contributing to various Talent Acquisition initiatives in Cairo.

WHAT YOU’LL DO

• Manage the full-cycle hiring process for the CS team, ensuring a smooth and engaging experience for candidates and internal stakeholders.
• Keep teams updated with timely reports and clear communication, ensuring recruitment goals are met on time.
• Forecast quarterly and annual hiring needs for CS adapting strategies to match fluctuations in demand.
• Seamlessly manage the end-to-end recruitment process, effectively handling large applicant volumes while maintaining efficiency and a personal touch.
• Ensure new joiners integrate smoothly, with streamlined processes that accommodate fast-paced hiring environments.
• Build meaningful connections with candidates, keeping them engaged and informed throughout the recruitment journey.
• Partner with CS leaders to ensure efficient selection and offer processes, promoting swift decision-making.
• Continuously enhance recruitment processes to improve scalability, efficiency, and quality in high-volume scenarios.
• Leverage multiple sourcing channels (e.g., job ads, referrals, direct sourcing) to build strong, diverse talent pipelines for CS roles.
• Adapt recruitment strategies with creativity and confidence, ensuring that high standards are maintained even under pressure.

WHO YOU ARE

• You are an experienced Talent Acquisition professional with proven expertise in full-cycle recruitment, with a strong focus on high-volume hiring for CS teams.
• Confident using ATS to manage large volumes of candidates efficiently.
• Skilled in using LinkedIn Recruiter and other direct sourcing techniques to attract high-quality candidates.
• Data-oriented and have an analytical mindset, with the ability to track metrics and improve ROI while scaling recruitment efforts. 
• Excellent verbal and written communication skills, with the ability to engage and collaborate with cross-functional teams.
• Fluency in English is a must.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Collaborative, people-focused, and passionate about delivering an outstanding recruitment experience for both candidates and hiring managers.
• Available to work in Cairo (hybrid work).
• Fun to work with! 

EQUAL OPPORTUNITIES STATEMENT

• FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.