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Supply Chain Operations Senior Associate
New Cairo, Egypt
Supply Chain Operations Senior Associate
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New Cairo, Egypt Supply Chain 350023 No No
Job Description
OverviewThis role is responsible for supporting order management team with general customer service administration, order processing back up and performance analysis. It will require a collaboration with all departments supporting SC in terms of solving issues and implementing business actions.
Responsibilities*Order Management:
Back up Sr. Associates and do order management activities on demand Create final delivery details and confirm in the system Follow-up with 3PL about order status Support BU PGT team with closing unconfirmed orders and deliveries: investigate preliminary reason code Support interaction with BU team on other topics as requested
Manage return:
Create return delivery and inform sending WH and 3PL about pick up order Generate Credit/Debit notes
Order management performance review (PepsiCo internal):
Support the SC Customer Support Supervisor with all initiatives to improve GCC service offerings Support order management team with all reporting and KPIs tracking
Qualifications*Qualifications:
University degree Excellent spoken and written English language knowledge Previous exposure to similar role is a plus (in Customer service)
Abilities:
Excellent analytical skills and numerical abilities; Great communication and interpersonal skills; Strong Excel & Office package knowledge mandatory; Able to handle continuous improvement projects; Results oriented; SAP experience is a plus User friendly with IT applications (digitally-oriented)
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