Overview This role is responsible for supporting the Cluster Supply Chain team with general customer service administration, order management and order fulfilment and execution support. It will require a collaboration with all departments supporting SC in terms of solving daily order issues and implementing business actions. Responsibilities Customer Stock Analysis: Consumer sales and inventory analysis Propose order based on stock analysis ( CMI / VMI via GCR) Customer replenishment planning Order Management & Order Fulfilment: Request a proposed order approval by Customer in case of CMI Change Order – Receive order change request from Customer and update the same in the system Capture Order (excl – Capture order in the system (standard and promotion order not including samples/ donations) Check pricing Optimize Logistics – Optimize orders in terms of shipping combinations and create filler order for FTL delivery (if required) Conduct Credit Check – Confirm order change in system for central delivery + distributors Change order based on alignment with customer Unblock order Proactive out-of-stock communication in case of exceptions Create delivery in the system – Create final delivery details and confirm in the system; Follow-up with 3PL/transport about order status Other activities: Daily problem solving in order processing Coordination between departments (in person, by phone, zoom meetings, email) People Responsibilities Support the Customer Support GBS Lead with all initiatives to improve GBS service offerings. Support relationship management with key stakeholders within BU supply chain. Qualifications University degree Proficiency in French and English Previous exposure to similar role is a plus At least one year of experience in a customer support role Abilities: Excellent analytical skills and numerical abilities; Great communication and interpersonal skills; Results oriented