Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.
Role Scope:
Oversee performance and operations for Multiple branches with a district.
Ensuring seamless fulfillment processes across different locations which include different retailers.
Work closely with the store supervisor to evaluate, develop and ensure that all fulfillment processes (within the store) and workflow is being followed.
Supervise the shopper process of daily orders.
Supervise the full process of picking of orders, to segregation & packing
monitoring work schedules for the shoppers
Supervises the team in processing orders and resolving customer complaints (regarding wrong picking)
Monitor operational policies and procedures to ensure the most efficient and effective processing of delivery orders; control of damages, errors and mis-picks; and excellence in customer service levels
Assist in coaching and training new employees (store supervisor)
Ensure adherence of the shoppers to the agreed upon processes and policies
What Did We Order?
3-4 years previous job experience in order fulfillment and management of pickers
1-2 year Experience of operations within a grocery stores
Well organized, able to multitask, and work in a fast-paced environment.
Open minded; continually seeks to find new and creative ways to accomplish tasks.
Excellent verbal and written communication skills.
Strong interpersonal and relationship building skills
Excellent decision-making abilities and ability to integrate and apply information.
Effective issue resolution skills.
Proven analytical abilities.
Reliable and a good timekeeper.
Passion, enthusiasm, reliability and drive results in present capacity.