Job Description
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
We are currently recruiting for a Clinical Applications Specialist to support hospitals & clinics in North Africa. The main responsibility of this role is to train healthcare professionals on the approved use of Alcon products, ensuring their safe and effective application for optimal patient outcomes.
A typical day in this role will include:
- Provide technical and clinical training, education and ongoing clinical support to train surgeons and Operating Room (OR) staff on the approved use and application of Alcon’s Cataract and Refractive Surgical Device products.
- Provide on-site and/or remote clinical application support to customers by providing scientific and technical information in response to inquiries regarding approved use of Alcon medical devices.
- Ensure successful implementation of all equipment and software upgrades at clinical sites for all relevant devices.
- Provide clear and accurate documentation of each site visit via a standardized reporting mechanism.
- Identify and report all adverse events and device deficiencies to Medical Safety per company protocol.
- Refer inquiries related to unapproved uses of technologies.
- Address reports of Adverse Events requiring root cause analysis and requests for feedback/input from physicians as requested by Clinical Applications management in cooperation with Medical Safety, as appropriate.
- Collaborate as appropriate with Field Service Engineers to support clinical sites on new installations, site support and troubleshooting.
- Collaborate as appropriate with the Field Service team and Sales Reps to ensure clinical training is scheduled for new installations and needs for ongoing surgical support.
- Provide constant feedback to R&D via approved communication plan on clinical performance of products.
- Respond to unsolicited requests for information related to Alcon medical devices, per SOPs and Ethics and Compliance Guidelines.
- Attend and support Medical Congresses, fellowships, conferences, exhibits, seminars, and wet-labs as requested by Clinical Applications management.
- Assist with convention demonstrations as deemed appropriate by management per SOPs.
- Achieve clinical certifications to meet requirements and scope of responsibilities.
What you’ll bring to Alcon:
- Minimum: Bachelor’s degree
- Minimum: 2 years of related experience or equivalent years of relevant experience
- Fluency in reading, writing, understanding, and communicating in both English and Arabic, good knowledge of French will be considered as an additional advantage.
- Strong background in clinical ophthalmology and enthusiasm to learn.
- Very good presentation skills are required
- Positive and pro-active attitude
- Opportunity to travel (locally and Internationally)
How can you thrive at Alcon?
- Collaborate with peers to share best practices and learnings as work evolves
- See your career like never before with focused growth and development opportunities
- Comprehensive benefits package for you and your family
- Individual development plan
- Employee Recognition Scheme
- Open, friendly and collaborative culture.
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