Specialist, Payment Risk

Welcome to the world of Mrsool! Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.

What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. This extraordinary feat is made possible by our extensive fleet of dedicated on-demand couriers. With their unwavering dedication, they ensure that your desired items reach your doorstep, no matter where you are.

Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.

We are looking for an experienced Courier Care to join our team. In this role, As a Courier Operations Specialist, you play a crucial role in the couriers’ journey. You’re the focal point between couriers, customers, and stores, monitor the courier’s movements, and ensure the orders are fulfilled smoothly. Furthermore, you’re responsible for resolving any issues and reporting suspicious behavior.

This position offers an exciting opportunity to make a significant impact by building strong partnerships and ensuring the success of our restaurant clients.

If you're eager to take on this rewarding opportunity, we’d love to hear from you. Apply today!

• Verifying the non-validated payment cases to determine the corrective actions
• Conducting investigations into claims of fraud, waste or abuse committed by end-users.
• Analyzing all given data on different systems to unveil patterns of claim.
• Reviewing refund records for signs of suspicious  activity, such as high cancellation rate correlated with high basket size.
• Investigating cancellation cases, delivered cases with coupon and commission evasion
• Communicating effectively with internal and external partners via email and phone upon demand to assure the investigation results.
• Assist with the implementation of new processes and procedures.
• Report any instances of non-compliance or recurrence of payment risk cases to management
• Preparing briefs regarding findings and recommendations based on investigations
• Perform project related work which includes performing research, written communications, business case development and other activities as assigned
• Revamping process and policies upon investigation that would assess in mitigating the loss resulted of payment risk
• Demonstrates awareness of Mrsool operations including policies, procedures, services, and data processing system.