Job Description
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.To carry out treatments according to the prescribed Four Seasons standards.Responsible for maintaining the day-to-day cleanliness and hygiene of all treatment rooms in accordance with the Health and Safety and hygiene legislation.The ability to handle, and control stock within rooms, ensuring products are filled up ready for each day. To store and utilize all chemicals properly and safely. To be expected to work to the demands of the business, involving the working of unsociable hours.The flexibility to cover shifts due to illness. Must attend all training courses as deemed necessary, and must adhere to training as set down by The Spa Manager.Will be expected to aid in beauty demonstrations as and when required.Ensure changing areas and relaxation rooms are tidy, clean and stocked with linen at all times.The ability to handle lost and found items.The ability to report equipment malfunctions promptly and accurately.The ability to ensure safety procedures are followed and notifies security of any accident or injury. The ability to take appointment bookings both fitness and beauty.The ability to assist guests, or visitors in offering towels and provide accurate information to guests in a courteous manner; fill all reasonable guests requests or requirements; anticipates guests needs.The ability to take messages with an emphasis on accuracy and proper follow-up.The ability to recite all hotel services, hours of operation, key personnel, hotel policies, etc.The ability to keep The Spa and senior management well informed of any guests problems or complaints, and action taken. Handle any guest inconvenience or complaint swiftly, with a smile and to the satisfaction of the guest.The ability to display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.The ability to respond properly in any hotel emergency or safety situation.The ability to perform other tasks or projects as assigned by hotel management and staff. The ability to use the hotel computer system and telephone system.
