Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
Spa & Wellness Receptionist
Location: Four Seasons at Sharm El Sheikh
Job Type: Full-time
About the role: Join the team at Four Seasons Resort at Sharm El Sheikh where luxury, wellness, and exceptional service come together. As a Spa & Wellness Receptionist, you will be the first point of contact for our guests, ensuring a warm welcome and seamless experience. Your role is to provide outstanding customer service, manage spa reservations, and support the daily operations of our world-class spa and fitness facilities.
What you will do
- Greet and assist guests in a professional and friendly manner, ensuring a luxurious experience.
- Handle spa and gym reservations, inquiries, and guest requests efficiently.
- Provide information about spa treatments, wellness programs, and fitness offerings.
- Maintain accurate appointment schedules and ensure smooth check-in and check-out processes.
- Process payments, manage billing, and handle administrative tasks.
- Work closely with spa therapists, fitness instructors, and hotel departments to deliver exceptional service.
- Ensure cleanliness, organization, and a relaxing atmosphere in the spa reception and lounge areas.
- Handle guest feedback and concerns with professionalism and effective service recovery.
- Maintain up-to-date knowledge of spa promotions, special offers, and seasonal treatments.
- Manage inventory of spa products, amenities, and supplies, ensuring availability and efficient stock control.
- Assist in marketing and promotional activities for spa and wellness services.
- Support in generating reports related to guest visits, revenue, and service performance.
- Perform other duties as assigned by upper management to support the smooth operation of the spa and gym facilities.
What you bring
- Previous experience in spa, wellness, or luxury hospitality reception is preferred.
- Fluency in English and Arabic is required; additional languages are a plus.
- Excellent customer service, communication, and organizational skills.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Proficiency in spa booking systems and general administrative tasks.
- A passion for wellness, fitness, and delivering high-end guest experiences.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours:
- Full-time role with shifts that may include mornings, evenings, weekends, and holidays as required.
Disclaimers & Legal Footnotes
- Equal Opportunity Employer: Four Seasons at Sharm El Sheikh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
- Work Authorization: Candidates must have the legal right to work in Egypt. Proof of eligibility may be required as part of the recruitment process.
- Job Description Accuracy: The responsibilities and qualifications listed in this job description are intended to outline the general nature of the role and do not encompass all tasks and duties that may be required. Additional responsibilities may be assigned based on business needs.
- Background Checks: Employment offers may be contingent on successful completion of background checks, reference verification, and, where applicable, medical examinations.
- Work Schedule: The nature of hospitality roles may require flexible schedules, including weekends, holidays, and shift rotations.
