Job Description
Company Description
Welcome to Sofitel Cairo Downtown, a new destination in the heart of Cairo, combining luxury, elegance, and French art de vivre, We are seeking an experienced and enthusiastic Spa Manager to join our luxury wellness facilit. As the Spa Manager, you will be responsible for overseeing all aspects of our spa operations, ensuring exceptional guest experiences, and driving business growth.
Job Description
Main Duties:
- Develop and implement strategic plans to achieve short-term and long-term spa goals
- Lead and inspire a team of spa professionals, including therapists and receptionists
- Ensure the delivery of world-class, personalized guest experiences aligned with our brand standards
- Manage daily spa operations, including scheduling, inventory control, and financial performance
- Collaborate with the marketing team to develop and execute effective spa promotions and packages
- Drive retail sales through product knowledge and upselling techniques
- Conduct regular performance reviews and provide feedback to enhance team skills and service delivery
- Implement and maintain quality control measures for all spa treatments and services
- Stay updated on industry trends and incorporate innovative practices to keep the spa competitive
- Ensure compliance with local health and safety regulations, as well as company policies and procedures
- Analyze financial data and prepare reports to optimize spa performance and profitability
- Foster a positive and collaborative work environment that promotes team growth and satisfaction
Qualifications
- Minimum of 2 years of experience as a Spa Manager in a luxury hospitality setting
- Proven track record of successfully managing spa operations and driving business growth
- In-depth knowledge of spa products, treatments, and current wellness trends
- Strong leadership skills with the ability to motivate and develop a high-performing team
- Excellent communication and interpersonal skills, with a focus on customer service
- Detail-oriented with strong organizational and time management abilities
- Proficiency in English.
- Experience with spa management software and financial reporting
- Bachelor's degree in Hospitality Management or related field preferred
- Professional certification in spa management or related field is a plus
- Familiarity with health and safety regulations in the spa industry, particularly in Egypt
- Ability to work flexible hours, including weekends and holidays
- Demonstrated problem-solving skills and ability to make decisions in a fast-paced environment
- Passion for the wellness industry and commitment to ongoing professional development
