Social Media Moderator

Job Title: Social Media ModeratorAbout Us:“Almera Foods" is a supplier of specialty High-Quality ingredients and solutions for restaurants, hotels, cafes, and bistros.At Almera Foods, we are dedicated to delivering high-quality products to our customers while maintaining the highest standards of operational excellence.Job Summary:We are seeking a Social Media Moderator who will be responsible for monitoring and responding to messages, comments, and inquiries on Almera Foods’ social media platforms in a timely and professional manner. This role is crucial in addressing customer questions, resolving issues, and providing accurate information to enhance the overall customer experience. The ideal candidate will also handle the publishing and scheduling of posts across various platforms, including Facebook, Instagram, and LinkedIn.Key Responsibilities:Monitor and respond to messages, comments, and inquiries on Almera Foods’ social media platforms in a timely and professional manner.Address customer questions, resolve issues, and provide accurate information to enhance the customer experience.Publish and schedule posts across various social media platforms, including Facebook, Instagram and LinkedIn.Engage with followers, respond to feedback, and manage any negative comments or complaints effectively.Qualifications:Proven experience in social media management or moderation.Strong understanding of social media platforms (Facebook, Instagram, LinkedIn).Excellent communication skills, both written and verbal, with a professional and friendly tone.Ability to handle customer inquiries and complaints.Strong organizational skills and attention to detail, Familiarity with social media analytics tools and content scheduling platforms.Location: 10th of Ramadan, EgyptPosition Type: Full-TimeWorking Hours: Sunday to Thursday, 8:00 AM - 5:00 PMWhy Join Us:Competitive salary and benefits packageOpportunity to work with a dynamic and growing teamSupportive work environment focused on safety and efficiencyWe look forward to receiving your application and exploring how you can contribute to our team at Almera Foods!