Job Description
We Are Hiring: Site Reliability and DevOps Engineer
About Us:
ZIWO is an Omni-channel Cloud Contact Center Software (CCAAS) providing straightforward solutions for companies to communicate with their clients via Phone, WhatsApp, SMS, and more. We connect 145 countries globally, including the GCC, enabling users to instantly expand their reach into new geographies. ZIWO offers ready-made plugins with most CRMs and is integrable with any app, thanks to an open API architecture.
As a growing Tech - Scale up, our infrastructure team ensures a seamless environment for code deployment and service operation. We are seeking a Site Reliability and DevOps Engineer to ensure our Kubernetes clusters run smoothly and all services operate correctly.
If you enjoy working with Kubernetes and are interested in the challenge of running code in different physical locations and providers, this is the perfect opportunity for you!
Key Responsibilities:
- Engage in and improve the entire lifecycle of services—from inception and design to deployment, operation, and refinement.
- Design, build, and run new platforms based on engineering and business needs.
- Automate routine tasks, identify manual or error-prone workflows, and simplify processes.
- Support services before they go live through system design consulting, developing software platforms and frameworks, capacity planning, and launch reviews.
- Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
- Scale systems sustainably through automation and push for changes that improve reliability and velocity.
- Leverage public cloud tooling to improve the company’s overall time to market.
- Continuously bring new ideas with a mindset for improvement and sustainability.
- Practice sustainable incident response and blameless postmortems.
Technical Competencies:
- Ability to automate routine tasks and debug and optimize them.
- Experience building APIs and data delivery mechanisms for applications such as web dashboards, alerting & health systems, mobile applications, and third-party integration.
- Ability to design and manage CI/CD pipelines.
- Strong knowledge of:
- Linux (Ubuntu)
- Kubernetes (production experience)
- Terraform (strong skills)
- PostgreSQL
- Any major public cloud provider
- Git & Git Flows
- Docker/containers technology
- Monitoring stack (Prometheus / Elasticsearch / others)
- Experience in one or more of the following: Python, Go.
Additional Technical Competencies:
- VoIP: FreeSwitch / Asterisk / Kamailio
- AWS / Oracle Cloud / Azure
- Lambda production experience
- AWS data stack (SNS, SQS, Firehose, Redshift)
- Grafana
- Ansible
- On-premise service/hardware (KVM virtualization, Cisco switch)
- Network, LAN & WAN
Qualifications:
- BS degree in Computer Science or a related field.
- 3-5 years of relevant experience.
Equal Opportunity:We are proud to be an equal-opportunity workplace, we hire great people from a wide variety of backgrounds.
