Job Description
Shopping Experience Team Leader | IKEA | Cairo Festival City
Location: Cairo, EG
Overview of the role: Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. Ensure customers are satisfied, drive a standard IKEA shopping method that helps safeguard the IKEA mechanical sales process and support the self-serve concept. Motivate and inspire the department team using knowledge of the IKEA product range and services, the local market and IKEA customers. Ensure Customer guidance is in place to ensure an easy customer flow Ensure the waiting time and queuing policy are maintained as per bench mark Support the co-workers when they cannot resolve customer’s complaints , dealing positively and quickly with the issues raised by our customers Fulfill daily tasks and monthly KPI’s, required by group leader. Coach other co-workers, support their training paths, probation periods and to coach the team members on some key responsibilities according to the task list. ensure that all co-workers are aware of our targets sales, services and EBP’s Find for more effective ways of working in order reduce costs Ensure that all department SOP are shared with the co-workers Receive, count and sign off for cash float for the day form the Accounts Department. Ensure that the cash and coins are organized properly as per their denomination in the till. Prepare reconciliation document at the end of the business day accounting for all transaction. Manage identified errors and ensure they are rectified. Collaborate with Finance to get the control on discrepancy and investigate discrepancies. Ensure that there is the right number of co-workers in the right place at the right time to run the store department successfully Ensures that the co-workers are trained in their job and are able to give the right information’s to our customers Ensure that the co-worker are providing an excellent customer service and acknowledge the customers 3-4 years experience in retail environment 1 year experience leading a team* strong communication skills
