ServiceNow Business Analyst

Envision Employment Solutions is currently looking for a ServiceNow Business Analyst for one of our partners, a global leader in consulting, digital transformation, technology and engineering services.
This position requires flexibility to work on US times and flexibility to travel abroad when needed.
Responsibilities

• Process Analysis and Design:
  • Conduct in-depth analysis of existing IT processes, identifying inefficiencies and opportunities for automation.
  • Design and document new or improved processes that align with best practices and ServiceNow capabilities.
  • Create clear and concise process flows, diagrams, and documentation to ensure understanding and adherence.

• ServiceNow Configuration:
  • Configure ServiceNow to support business requirements, including workflows, forms, reports, and dashboards.
  • Customize ServiceNow to optimize user experience and streamline workflows.
  • Ensure data integrity and accuracy within the ServiceNow platform.

• Requirements Gathering and Elicitation:
  • Collaborate with stakeholders to gather and document functional and non-functional requirements.
  • Conduct workshops, interviews, and surveys to elicit information and clarify requirements.
  • Translate business needs into technical specifications for development teams.

• Testing and Validation:
  • Develop and execute test cases to verify the functionality and performance of ServiceNow implementations.
  • Identify and report defects, and work with development teams to resolve issues.
  • Conduct user acceptance testing (UAT) with end-users to ensure satisfaction and readiness for production.

• Training and Support:
  • Provide training and support to end-users on ServiceNow usage and best practices.
  • Create user guides, tutorials, and other training materials.
  • Assist with troubleshooting and resolving user issues.

• Continuous Improvement:
  • Monitor ServiceNow performance and identify areas for optimization.
  • Stay up-to-date with the latest ServiceNow features and best practices.
  • Proactively suggest improvements to streamline processes and enhance user experience.

Requirements

• Strong understanding of ITIL frameworks and processes.
• Proven experience in ServiceNow configuration and administration.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with scripting languages (e.g., JavaScript, Python) is a plus.
• ITIL certification is preferred.

Benefits

• Competitive Salary based on experience

• Social and medical insurance
• Learning, development and career progression