ServiceNow Business Analyst

ServiceNow Business Analyst

Location Cairo Category Software & Applications 51510190 Posted Date 03/10/2024
JOB DESCRIPTION

Job Description:

As part of onsite client facing team, work closely with ServiceNow functional team to lead and drive technical solution design sessions for assigned ServiceNow applications A proven track record in ITSM project management, ideally with a strong background in delivering strategic ServiceNow IT Service management solutions in the financial industry Owns the support and enhancement process (known as "business as usual") for ServiceNow in the Deere environment, working closely with supplier resources Manages and communicates ServiceNow release schedule Develops use cases, process diagrams, and requirements documentation using stories and scrum tasks in ServiceNow (Implementation Hub) Document and map current ITSM processes and perform gap analyses against desired or best practice, preferably using industry standard techniques and frameworks such as Lean and ITIL Work closely with process owners and request type owners to elicit and agree requirements for request workflows and IT self-service on ServiceNow instance Ensure users are respectfully challenged when requesting ServiceNow enhancements and that lean/six sigma, process design standards are integrated into each design Work directly with end users to resolve escalated issues/defects within ServiceNow
Qualifications :\_
Responsible for requirement gathering and process documentation on client engagements Support analysis of business processes and provide innovative and scalable solutions to increase operational maturity for client Follow-up on outstanding client needs and provide timely status reports to Project Manager and Process Consultant on engagement Builds positive relationships with external clients by providing excellent service/support and consistent communication as appropriate Performs accurate internal operational tasks such as time tracking, expense reporting and knowledge sharing Analysing and documenting requirements for particular ITIL processes and maping them to the Service Now tool Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available

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Location Cairo Category Software & Applications Posted Date 06/12/2024 Location Cairo Category Software & Applications Posted Date 06/11/2024 Location Cairo Category Software & Applications Posted Date 06/06/2024 Location Cairo Category Software & Applications Posted Date 05/30/2024 Location Cairo Category Software & Applications Posted Date 05/21/2024 Location Cairo Category Software & Applications Posted Date 05/13/2024 Location Singapore Category Software & Applications Posted Date 05/13/2024 Location Tokyo Category Consulting & Advisory Posted Date 03/07/2024 Location Singapore Category Software & Applications Posted Date 05/07/2024 Location ANY CITY Category IT Engineering & Architecture Posted Date 05/03/2024 Location Singapore Category Software & Applications Posted Date 05/07/2024

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