Regular - Service Implementation Expert ( SIE Security )
Service Implementation Expert ( SIE Security )
ref :582966 | 30 Jan 2025
apply before : 30 Apr 2025
CityStars, Cairo, Égypte - Egypt
about the role
In the scope of OBS offers development, the Process SIE is a key actor of service development projects. He/she designs and adapts the processes & tools in order to deploy new products or product evolutions within the operational entities. Moreover, the Process SIE ensures the delivery of the projects on time and on budget while ensuring end-to-end quality of the customer and operational journeys. The PPM SIE is responsible for the following Quote-To-Bill processes : ¿ Commercial Ordering ¿ Service Transition ¿ Service Operation including Customer Service Billing
A part of a project team the Process SIE :
Understands the business requests and analyzes the requirements so to co-construct the service with other stakeholders; especially with business processes design and IT development or evolution requests
Manages the contribution and involvement of the various experts for his/her areas of responsibility
Create the appropriate deliverables for the evolution of existing processes and tools
Ensures the proposed solution is in line with the OBS global process strategy and positioning
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Work in a multi-cultural environment, interacting with a large diversity of actors/contributors/stakeholders (product marketing, Module Owners , process owner, operational teams, engineering, IT, etc.).
To ease the offer creation anticipation, the SIE might be involved consisting in estimating process impacts, risks, feasibility during pre-project phase (Demand Management). This, to ease decision making to launch projects.
It is a plus to be curious and being able to understand the technical aspects of the new product development projects.
The Job of SIE consists of many roles on which SIE can play:
SIE : Responsible of the Process of specific service / product end to end Role Module Owner ( MO ) Responsible for managing a set of components for various Products. Agile Role : Epic Owner Responsible of a module delivery as an Epic.( to define and manage an EPIC )
about you
The SIE role requires ability to anticipate business needs, bring ideas and be in position to appreciate major stakes for OBS.
He/She will demonstrate a high level of autonomy, being able to take initiatives and also organize working groups with various stakeholders in project mode frameworks.
- Ability to understand complex services and identify manageable sub-components.
- Good Technical and IT knowledge in Telecom environment.
- Team spirit oriented and communication skills in multicultural environments .
- Decision making Skills .
- Transversal leadership : Successfully lead cross-functional activities demonstrating spirit , empowerment & innovation .
- Multi service orchestration : Be able to build or operate or deploy in an end-to end seamless approach services and products .
- Agility : Has an agile knowledge and apply agile methodology .
-Fluent English .
- French is a MUST
-Good Security offers Services knowledge and experience
A good knowledge of Orange Business Services process and tools will be appreciated.
additional information
Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working) Professional development: training programs and upskilling/re-skilling opportunities Career growth: Internal growth and mobility opportunities within Orange Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events Reward programs: Employee Referral Program, Change Maker Awards
department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.
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