Service Delivery Associate - Pre-employment, Onboarding, & Offboarding

Key Responsibilities:

• Pre-Employment Operations:

  
  
  • Coordinate background checks, reference checks, and other screenings for new hires.
  • Ensure timely and accurate completion of pre-employment documentation and requirements.
  • Liaise with external vendors/agencies for pre-employment screenings.

• Onboarding Operations:

  
  
  • Schedule orientation sessions and prepare/share welcome materials.
  • Coordinate IT setup and access for new hires.
  • Communicate onboarding instructions, policies, and procedures.
  • Collect and review new hire paperwork (contracts, tax forms, benefits enrollment).

• Offboarding Operations:

  
  
  • Coordinate exit interviews and offboarding processes for departing employees.
  • Update employee records and HRIS systems to reflect termination/resignation details.
  • Collaborate with departments (IT, facilities) to deactivate access and return equipment.

• Data Management:

  
  
  • Maintain accurate records of pre-employment, onboarding, and offboarding activities.
  • Ensure compliance with labor laws and data protection regulations.

• Candidate, Employee, and Business Support:

  
  
  • Handle pre-employment, onboarding, and offboarding-related inquiries via email, phone, or ticketing system.
  • Serve as the primary point of contact for new hires and leavers, keeping them informed throughout their processes.

Qualifications:

• Bachelor’s degree in HR, Business Administration, or a related field.
• 2 - 4 years of experience in HR Administration, focusing on onboarding and/or offboarding services.
• Knowledge of local labor laws and data protection regulations.
• Proficiency in HRIS and relevant software tools.
• Fluent in both Arabic and English (written and verbal).
• Multinational background is a must.