https://bayt.page.link/R5gNNGcHUQj4nP2JA

Service Delivery Associate – Finance Helpdesk

Yesterday 2025/07/17

1-9 Employees · Other Business Support Services

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Job Description

Key Responsibilities:

Provide timely and accurate responses to finance-related inquiries from employees, vendors, and stakeholders.
Assist users with finance system troubleshooting (SAP, Oracle) and problem resolution.
Log, track, and document issues using a ticketing system.
Escalate complex issues to relevant finance teams when needed.
Collaborate with IT and finance teams to enhance finance system processes.
Provide basic training and guidance on finance systems and procedures.
Identify recurring issues and recommend process improvements.

Key Requirements:

Bachelor's degree in Finance, Accounting, Business, or a related field (desired)
2-3 years of experience in finance helpdesk, customer support, or shared services.
Strong knowledge of ERP systems (SAP, Oracle) and ticketing tools.
Excellent problem-solving, analytical, and communication skills.
Ability to manage multiple tasks, prioritize, and resolve issues efficiently.
Fluency in Arabic & English.
High attention to detail and commitment to data accuracy & compliance.

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